Privacy policy

Updated October 25, 2026

Your account and shopping data

Eighty hosts retailer-branded shopping apps and websites. Firebase Authentication provides your shared Eighty login. Shopping profiles, saved addresses, preferences, bags, conversations, and orders are scoped to the store you use. Stores can access their own customer activity; platform administrators can access it to operate and support the service.

Information we process

We process account identifiers, name and email, information you choose to enter in shopping and gift messages or preferences, saved delivery contacts and addresses, purchase records, and service diagnostics. Firebase and Google SDKs may process app-instance and device identifiers and usage diagnostics. Passwords are handled by Firebase Authentication, not stored in our application database.

AI suggestions

With your permission, shopping and gift messages, submitted product photos or tag text, and any personalization notes you choose to include are sent to Google Cloud Vertex AI / Gemini. Avoid entering unnecessary sensitive information. Stores can review submitted search messages and photos, AI context and returned suggestions to improve their service. You can withdraw AI consent in Account or Preferences; ordinary browsing remains available.

Orders, payments and delivery

Square processes payments and retailer inventory information. Your retailer and the selected local-delivery provider, such as Roadie or Uber Direct, receive the contact, address and order details needed to fulfill delivery. Payment-card details entered in Square checkout are handled by Square.

Staff delivery-order text messages

Eighty Staff Delivery Alerts is operated by Ruxton Technology, LLC. Recipients provide separate written consent using the Staff SMS Consent Form before a store administrator enrolls them. Completed forms are retained securely by the store, not published on this website.

For optional staff delivery alerts, we process the selected recipients' names and mobile phone numbers, store and location identifiers, notification preferences, and the administrator's record confirming recipient consent. With the retailer's authorization, we read relevant employee contact and clock-in information from Square to identify selected employees currently working at that location. We do not treat an employee record or phone number in Square as consent to receive texts.

We use this information to send operational order alerts, apply recipient choices, honor opt-outs, and diagnose messaging problems. Alerts include the store, order creation time, order total, order reference, and a store-management link. They do not include customer delivery addresses or payment-card details. Twilio and our hosting providers process the information needed to operate and deliver these messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent mobile information or SMS opt-in consent. SMS consent records are not shared for another organization's marketing. Limited processing by messaging and hosting providers to operate this program is not permission to use the information for their own marketing. These SMS-specific restrictions apply independently of the other data-sharing descriptions in this policy.

Message frequency varies with delivery-order activity. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You can also contact your store administrator or Eighty Support. Administrators can remove recipients or disable alerts in delivery settings. We retain consent confirmations, masked message-attempt history, provider references, and opt-out suppression records as needed to operate the program, respect recipient choices, and address disputes. The SMS Terms and Conditions describe the program and enrollment requirements.

Retention and deletion

You can delete your Eighty account from Account or Preferences after confirming your identity. Deletion applies across stores and removes your profile, saved addresses, conversations and linked personal activity. Store inventory and branding are not deleted. Transaction and security records may be retained for accounting, fraud prevention and legal obligations; personal fulfillment details needed for active orders are retained until those orders are finished and then removed.

Choices and support

Use Account or Preferences to manage saved information, withdraw AI consent, or delete your account. Store owners must transfer ownership before deleting their login so their business is not orphaned. Contact your retailer for order and delivery support. For Eighty account or privacy assistance, contact support.